How much does it cost to call our 0871 number?

Published on : 5^th October 2015

Updated on : 5^th May 2026

Published by : Chat2Date

Written by : Chat2Date

Chat2Date

In house team

Chat2Date on X

This article was written by one of the team at Chat2Date

Pricing changes

Our pricing has recently changed due to an OFCOM change in regulation which came info effect on 1^st July 2015.

In light of these changes we have had to increase our service charge from 10 pence per minute to 13 pence per minute.

You can read more about the changes to charges to 08/09/118 numbers here - Ofcom Call Costs Guide

The cost of calling our 0871 number is now made up of two parts -

• Service charge, which is 13p per minute
• Access charge - this is the charge your phone company charges you to connect to the 0871 number

So the cost would be 13ppm + the access charge from your phone company.

In some cases, the phone companies have significantly raised their access charges which will affect the cost of your call. In order to try and make it easier for our customers to know exactly what they are paying to call our chatline, we have put all the access charges below.

Compare short code 83344 vs standard calls

If you make a call using our mobile short code 83344, you are only charged 25p per minute. Because there are NO ACCESS CHARGES on this code, you can save up to 55p per minute depending on your provider.

Important Notes:

• Minimum charges: Many providers (including EE and Vodafone) apply a 1-minute minimum charge for any connection
• Update verification: Prices are accurate as of April 2026. As networks frequently update their "Out of Bundle" rates, it is always recommended to check your specific plan's "Access Charge" on your latest bill.

It's too expensive to use this service now from my mobile. What can I do?

We are very sorry that these changes have had a negative effect on your call charges. There are two options available to you to lower these charges -

• If you use our service a lot, then the cheapest way to access it is by creating a credit card prepaid account. It's the cheapest way to call and you will be able to access the service from just 6 pence per minute. You'll be able to call the service with a 0800 freephone number or 0207 number so no premium rate numbers will feature on your phone bill.
• We will be launching a mobile voice short code shortly. This is great news for mobile callers as it will mean that you will be able to access the service for just 25 pence per minute - NO HIDDEN EXTRAS. That means no nasty access charges from your phone company! We will have this short code in place within the next 4 weeks.